SHIPPING & RETURNS

Every work on CULTUREEDIT ART is an original or a limited edition. We partner with artists, estates and galleries: some works ship from us, where we manage printing, production and logistics on our partners' behalf, and some ship direct from our partners. Shipping is arranged after the sale, per work.

SHIPPING

HOW SHIPPING WORKS

Shipping is not calculated at checkout.
Once your order is placed, we contact you with a shipping quote and a separate shipping invoice.
The quote covers postage and insurance. Where a work is framed, oversized or fragile, a packing and handling fee is added.
Nothing moves until the shipping invoice is settled.
We choose the most secure and economical route for the destination. Every work ships insured.
Each work ships from the location given in its listing.
You are welcome to arrange your own carrier. Tell us before the quote is issued.

There is no free shipping on CULTUREEDIT ART, and shipping promotions and discount codes do not apply.

TIMING

Works are released for dispatch once payment and the shipping invoice have cleared.
Dispatch times vary by work and are confirmed with your shipping quote.
A confirmation email with tracking details is sent once the work ships. Tracking typically updates within 24-72 hours.

INTERNATIONAL SHIPPING

We ship worldwide from the United States and from the location of each work. Customers are responsible for:

Customs fees
Duties and taxes
Any import-related charges
Any administrative requirements in their region needed to clear customs

If you need assistance, contact info@cultureedit.com.

IF A WORK DOES NOT ARRIVE

Email info@cultureedit.com. We will trace the shipment and, where it cannot be located, refund you or replace the work where it is part of an edition. We handle the claim with the carrier ourselves; you do not need to.

AUCTION LOTS

Bids are binding and cannot be retracted. Shipping on auction lots is handled exactly as above: quoted and invoiced separately once the sale has closed and payment has been received. Discount codes and shipping promotions do not apply.

RETURNS & CLAIMS

CONDITION AND DESCRIPTION

Condition, dimensions, edition details and any faults are given in each listing. Many works are vintage, archival or previously owned, and minor signs of age or wear are part of their character; these are disclosed in the listing where applicable.

RETURNS

All sales are final. There are two exceptions.

Misrepresentation. If a work differs materially from its listed description, condition, attribution, dimensions or edition, email info@cultureedit.com within 7 days of delivery with photographs. We will authorise the return and refund you in full, including shipping both ways.

Damage in transit. If a work arrives damaged, email info@cultureedit.com within 7 days of delivery with photographs of the work and its packaging, and keep all packaging materials. We will arrange a refund or, where the work is part of an edition, a replacement.

We do not accept returns for change of mind, or because a work does not suit a space.

Nothing may be returned without authorisation from us. We will send instructions.
Refunds are issued to the original payment method. Timing depends on your bank.
Customers are responsible for entering accurate shipping details. We do not refund shipping costs caused by an incorrect address, so contact us immediately if you notice an error.

RETURNS FROM OUTSIDE THE US

Authorised returns must travel with the tracked, insured service given in our return instructions. Email the tracking number to info@cultureedit.com. We can't accept responsibility for untracked returns that don't reach us
Mark the customs form as "Returned goods" and include your order number, so the work isn't charged import duties on its way back to us. Any duties or fees charged because of an incorrectly marked return are deducted from your refund

CANCELLATIONS

To request a cancellation, email info@cultureedit.com as soon as possible. Most works are one of a kind and are reserved for you once ordered
An order is only cancelled once we have confirmed the cancellation in writing
Auction bids are binding and cannot be cancelled or retracted

CHARGEBACKS & PAYMENT DISPUTES

Please contact info@cultureedit.com before contacting your bank or card issuer. Most issues can be resolved quickly
A chargeback or payment dispute does not cancel an order. An order is only cancelled once we have confirmed the cancellation in writing
Until then, the order remains open and is handled under these policies. Filing a dispute does not speed up dispatch, and the order is placed on hold until the dispute is resolved
If a work has been delivered, you remain responsible for the full amount due, whether or not a chargeback has been filed. If a chargeback reverses payment on a delivered work, we will issue a new invoice for the order amount